Hi,
“Always do this for software and games”, users have to click “Run EasySuite.exe” on auto-play window to launch EasySuite. If User Account Control window pops up, click on 'Allow' to continue it. If auto-run is not launched, users have to open “My Computer” and double click the EasySuite icon on “My Computer” to launch the program. Easy Suite Usb Device driver direct download was reported as adequate by a large percentage of our reporters, so it should be good to download and install. Installation Manager Success Stats: Reports Issued By 7016/7374 Users.
What is the exact BSOD (Blue screen Of Death) error code/message?
Method 1:
Temporarily disconnect all the external devices except mouse and the keyboard and then boot up.
If this fixes the issue, then add the devices one after the other until you discover the piece of hardware causing the issue. Then we can update driver software for that particular device.
Method 2:
Check if the issue exists in Safe Mode, if the computer works as expected in safe mode then we can troubleshoot the issue in clean boot state.
Step 1
Refer to the article below for safe mode steps in Windows XP
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222
It is a possibility that there is a startup program that is started with a command line and it shows up.
Step 2
You are required to perform a clean boot to find the program that is causing this and then disable or remove it.
How to configure Windows XP to start in a 'clean boot' state
http://support.microsoft.com/kb/310353/en-us
Note:Make sure you reset the computer to normal mode after the troubleshooting completes. Refer the section “Steps to configure Windows to use a Normal startup state”
Also refer:
How to troubleshoot hardware and software driver problems in Windows XP
Note: System Restore does not affect your personal data files, such as Word documents, browsing history, graphics, favorites, or e-mail. You will not lose any changes that you made to these files.
Note: Place the computer back to normal mode after troubleshooting in clean boot mode.
Hope this resolves the issue. If issue persists, you can write to us and we will be glad to assist you further.
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